If I have Exchange Online, can I switch to other Office 365 plans?
If you need to upgrade, you can transition your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online standalone plans. If you want to move to a different service family, for example to an Office 365 Business Essentials or Office 365 Business Premium plan, you must first cancel your Exchange Online account and then sign up for a different one.
Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you brought your own domain name to the account or you set up a domain name when creating your Exchange Online account.
Can Exchange work with the browser I use in my organization?
Outlook Web Access works on major modern browsers, including Internet Explorer, Safari, Chrome, and Firefox. In addition, Outlook Web Access has been designed for touch so that tablets and smartphone devices will also get a great Outlook experience.
Is there a limit on the number of users for each plan?
Office 365 is highly scalable and can support everything from a one-person business to companies with tens of thousands of users:
- Office 365 Business plans are best for companies with one to 300 users.
- Office 365 Enterprise plans as well as Exchange Online / Exchange Online Plus fit organizations ranging in size from a single employee to 50,000-plus users.
Can I cancel my subscription at any time?
You can cancel your subscription at any time. However, depending on the product and the type of subscription you have, there may be a penalty for canceling before the end of your contract. For subscriptions with a monthly commitment payment, there is no penalty for canceling your contract at any time. Annual commitment subscriptions that are paid month to month may incur some penalties if canceled early. Annual commitment subscriptions that are paid up front do not receive a refund if canceled prior to the full contract period.
Can my company users use Exchange to connect to users’ smartphones and tablets to receive email, synchronize contacts and calendar?
Exchange has the fastest standard for mobile email syncing–Exchange ActiveSync. In addition, Exchange also provides a great Outlook Web App experience that works with devices that support web browsers, so your mobile users will have easy ways to access their email.
Can Exchange protect the organizational information on mobile devices?
Exchange provides remote wipe capabilities for devices connected with Exchange ActiveSync. For organizations that want to make sure no data is stored outside of their organization, the Outlook Web App provides an experience designed for web browser access that stores no organizational data on the mobile device.
Will Exchange enable me to use external contacts?
Yes. Exchange can connect to external sources, such as social networks, to bring all of your contact information together in one place. Exchange will even remove duplicate entries and help you to consolidate information so your contact cards are more up to date, while cleaning up your list.
How does Exchange protect my company from spam and malware?
Exchange provides an internet-based service that protects your organization’s inbound and outbound email from spam, viruses, phishing scams, and email policy violations. There are financially backed SLAs to guarantee a high quality of service. Exchange Server also includes built-in antivirus protection.
How can I protect sensitive data and inform users of internal compliance policies with Exchange?
Data Loss Prevention (DLP) features identify, monitor, and protect sensitive data through deep content analysis. Exchange offers built-in DLP policies based on regulatory standards and classifications such as PII and PCI, and is extensible to support other policies that are important to your company. Additionally, the new Policy Tips in Outlook inform users about policy violations before sensitive data is sent. These features help you keep your organization safe from users mistakenly sending sensitive information to unauthorized people.