Step 1: Click on the “Start” menu and type “cmd” into the search field (where it says “Search programs and files” or “Start search”).
Step 2: Push the Enter key on your keyboard. A DOS prompt window will open up.
Step 3: Type the following command in the command window: “tracert -d yourdomain.com” (remember to replace yourdomain.com with your actual domain name)
Step 4: Make sure to let the traceroute finish completely; it can sometimes take several minutes.
Step 5: You should see something similar to the following when it finishes:
C:\Users\Account>tracert -d yourdomain.com
Tracing route to yourdomain.com [74.53.50.50]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 29 ms 22 ms 28 ms 11.207.112.1
3 19 ms 14 ms 11 ms 88.25.44.69
4 12 ms 12 ms 27 ms 88.25.52.33
5 14 ms 11 ms 10 ms 88.25.52.29
6 13 ms 9 ms 13 ms 88.25.52.25
7 11 ms 12 ms 12 ms 88.25.52.21
8 14 ms 12 ms 13 ms 88.55.41.181
9 12 ms 19 ms 13 ms 88.55.41.253
10 14 ms 26 ms 14 ms 79.139.195.145
11 26 ms 27 ms 27 ms 79.139.194.249
12 45 ms 42 ms 44 ms 98.86.94.161
13 49 ms 50 ms 51 ms 98.86.87.82
14 70 ms 69 ms 70 ms 98.86.85.153
15 75 ms 81 ms 71 ms 98.86.85.34
16 68 ms 69 ms 66 ms 75.149.228.2
17 77 ms 71 ms 79 ms 70.87.253.2
18 68 ms 69 ms 72 ms 70.87.255.66
19 72 ms 68 ms 70 ms 70.87.254.186
20 84 ms 68 ms 71 ms 74.53.50.50
Trace complete.
C:\Users\Account>
Step 6: You can copy and paste the output into an email and send it to sg@oryon.net so that we can check the issue in detail.
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