Traceroute is a utility that records the route between your computer and your Oryon server. It also displays the amount of time each hop takes. If you cannot reach your site, a traceroute will help us determine the issue.
To run traceroute on a Mac, follow these steps:
Step 1: Open up the Terminal application from under /Applications/Utilities/.
Step 2: In the new terminal window, type the following command: “traceroute -n yourdomain.com”. (remember to replace yourdomain.com with your actual domain name).
Step 3: Make sure to let the traceroute finish completely; it can sometimes take several minutes.
Step 4: You should see something similar to the following when it finishes:
bash-3.2$ traceroute -n yourdomain.com
traceroute to yourdomain.com (74.53.50.50), 30 hops max, 40 byte packets
1 184.154.151.65 5.118 ms 5.387 ms 5.626 ms
2 173.236.77.85 0.430 ms 0.708 ms 0.705 ms
3 64.124.146.113 1.415 ms 1.789 ms 1.786 ms
4 64.125.31.198 1.776 ms 1.767 ms 1.755 ms
5 64.125.30.61 57.229 ms 57.219 ms 57.205 ms
6 64.125.26.210 26.855 ms 26.770 ms 26.770 ms
7 64.125.199.94 31.767 ms 31.489 ms 31.279 ms
8 70.87.253.6 114.388 ms 70.87.253.90 26.795 ms 70.87.253.18 27.107 ms
9 70.87.253.114 27.100 ms 70.87.255.122 27.480 ms 70.87.255.130 27.216 ms
10 70.87.254.190 27.350 ms 27.321 ms 27.502 ms
11 74.53.50.50 27.005 ms 27.253 ms 27.267 ms
bash-3.2$
Step 6: You can copy and paste the output into an email and send it to sg@oryon.net so that we can check the issue in detail.