1. Home
  2. Knowledge Base
  3. Microsoft Office 365 & Exchange
  4. Outlook
  5. How to Fix messages that are stuck in the Outbox outlook?

How to Fix messages that are stuck in the Outbox outlook?

Step1: Click Send/Receive > Work Offline.

Step2: In the Navigation Pane, click Outbox.

Step3: From here, you can:

Step4: Delete the message. Just select it and press Delete.

Step5: Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete).

Step6: If an error tells you Outlook is trying to transmit the message, close Outlook. It may take a few moments to exit.

Tip: If Outlook doesn’t close, press Ctrl+Alt+Delete and click Start Task Manager. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process.

Step7: After Outlook closes, start it again and repeat steps 2-3.

Step8: After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online.

Related Articles

Need Support?
Can't find the answer you're looking for?
Contact Support