Is there a limit on the number of users?
CloudMail is highly scalable and can support everything from a one-person business to companies with tens of thousands of users. We have customer companies in excess in 5000 users.
What is the maximum size for an attachment?
The maximum size for an attachment is 50 MB.
What’s the difference between IMAP and POP?
The main difference between IMAP and POP is that IMAP works with email directly on the server, while POP fetches mail from the server and works with it on your local computer.
How long does it take to migrate my servers to Oryon CloudMail?
Migration times vary per customer. Some migrate in hours and others migrate in days or weeks. The migration process is a partnership between you and the migration team. Consider your availability and resources when planning your migration as they will be needed for the testing phase of the migration and will impact the overall timeline of the transition.
Is the migration manual or is it automated?
We use a combination of automated tools and support experts to perform the migration. At each step of the migration, we stay in close contact with your team to help you get a successful outcome.
What server information do you need for the migration?
After you submit your migration request, our email migration experts will discuss available approaches with you, depending on the configuration of your source server and your migration type. Our team will require that you provide the source server address/URL and all usernames and passwords for the mailboxes. A spreadsheet will be sent to you for this step in the process.
Can my users access their mail and other data during the migration?
Users can continue to access and use their mailbox normally. However, we strongly recommend that passwords not be reset during the migration.
If I buy CloudMail from Oryon, will you help me to setup in my email client like Outlook?
Yes, if you go with Cloudmail package with Oryon, you can manage your email account via browser as well as email clients such us Outlook, thunderbird, etc. If you are facing any issues while configuring the email account or sending/receiving emails, you may contact our live chat or email, phone support. We will take over your PC via remotely and resolve this issue with instantly.
Can I increase/decrease the number of email accounts after purchase?
Yes, with the minimum of 5 email users on CloudMail. You may contact Oryon to increase the email user’s limit at any time. It will be automatically updated on your account and the system will generate the invoice for the difference.
May I know the maximum number of emails allowed for sending per day for CloudMail?
For CloudMail you may send up to 10000 emails per day certain time interval per domain name. We do not allow spam and bulk email on your account. If we found anything suspicious on it, our spam filter automatically block the email account and send notification to your registered email ID for further actions.
Can I recover my emails even I deleted it from my Outlook Trash folder?
Yes, you can get and restore the deleted emails from trash folder within 14 days.
What if my CloudMail box get full? Is there an option to upgrade it?
CloudMail allow for 25 GB per user. If it exceeds, we recommend you to backup/archive the email account via Outlook to store in on the computer locally and clear the spam/unwanted emails manually.
Can I have some email accounts on CloudMail and some on Microsoft Exchange service?
Yes, if you wish to setup some email accounts from Cloudmail and Microsoft exchange, Oryon support team will assist you to complete the setup and migration process. We will take care of this part and will do it for you. It will not affect your current emails and other accounts. All your existing emails will be migrated to Microsoft Exchange Online without any downtime.
What are the blocked attachment types?
Note: We cannot make exceptions for any file type listed for any reason.
|File type||Full file name|
|ade||Access Project Extension (Microsoft)|
|adp||Access Project (Microsoft)|
|asp||Active Server Page|
|vaspx||ASP.NET Web Page|
|asx||Advanced Stream Redirector|
|bas||BASIC Source Code|
|cer||Internet Security Certificate File|
|chm||Compiled HTML Help|
|cmd||DOS CP/M Command File Command File for Windows NT|
|cnt||Index file for Windows help files|
|cpl||Windows Control Panel Extension (Microsoft)|
|fxpv||FoxPro Compiled Source (Microsoft)|
|gadget||Windows Vista gadget|
|hlp||Windows Help File|
|hpj||Microsoft Help Project File|
|htc||HTML Component File|
|inf||Information or Setup File|
|ins||IIS Internet Communications Settings (Microsoft)|
|isp||IIS Internet Service Provider Settings (Microsoft)|
|its||Internet Document Set Internet Translation|
|jse||JScript Encoded Script File|
|ksh||UNIX Shell Script|
|lib||Static DLL Library Information File|
|lnk||Windows Shortcut File|
|mad||Access Module Shortcut (Microsoft)|
|mag||Access Diagram Shortcut (Microsoft)|
|mam||Access Macro Shortcut (Microsoft)|
|maq||Access Query Shortcut (Microsoft)|
|mar||Access Report Shortcut (Microsoft)|
|mas||Access Stored Procedures (Microsoft)|
|mat||Access Table Shortcut (Microsoft)|
|mau||Access Shortcut Function|
|mav||Access View Shortcut (Microsoft)|
|maw||Access Data Access Page (Microsoft)|
|mda||Access Add-in MDA Access 2 Workgroup (Microsoft)|
|mdb||Access Application MDB Access Database (Microsoft)|
|mde||Access MDE Database File (Microsoft)|
|mdt||Access Add-in Data (Microsoft)|
|mdw||Access Workgroup Information (Microsoft)|
|mdz||Access Wizard Template (Microsoft)|
|msc||Microsoft Management Console Snap-in Control File (Microsoft)|
|mht||Web Page Archive File|
|mhtml||Web Page Archive File|
|msh||3D Modeling File|
|msi||Windows Installer File (Microsoft)|
|msp||Windows Installer Patch|
|mst||Windows SDK Setup Transform Script|
|msh1||Microsoft Help File|
|msh2||Microsoft Help File|
|mshmxl||Microsoft Help File|
|msh1xml||Microsoft Help File|
|msh2xml||Microsoft Help File|
|ops||Office Profile Settings File|
|osd||Open Software Description File|
|pcd||Visual Test (Microsoft)|
|pif||Windows Program Information File (Microsoft)|
|plg||Aston Shell Plug-in|
|prf||Windows System File|
|pst||Microsoft Exchange Address Book File, Outlook Personal Folder File (Microsoft)|
|reg||Registration Information or Key for Windows 95 or 98 Registry Data File|
|scf||Windows Explorer Command|
|scr||Windows Screen Saver|
|sct||Windows Script Component FoxPro Screen (Microsoft)|
|shb||Windows Shortcut into a Document|
|shs||Shell Scrap Object File|
|sys||Windows System File|
|ps1||Windows PowerShell Script|
|ps1xm||Windows PowerShell Script|
|ps2||Windows PowerShell Script|
|ps2xml||Windows PowerShell Script|
|psc1||Windows PowerShell Script|
|psc2||Windows PowerShell Script|
|vb||VBScript File or Any Visual Basic Source|
|vbe||VBScript Encoded Script File|
|vbs||VBScript Script File Visual Basic for Applications Script|
|vpb||Visual Basic Project File|
|vsmacros||Visual Studio .NET Binary-based Macro Project (Microsoft)|
|vss||Visio Stencil (Microsoft)|
|vst||Visio Template (Microsoft)|
|vsw||Visio Workspace File (Microsoft)|
|vxd||Windows Virtual Device Driver|
|ws||Windows Script File|
|wsc||Windows Script Component|
|wsf||Windows Script File|
|wsh||Windows Script Host Settings File|
|xml||Extensible Markup Language|
What if my question was not answered in this FAQ?
Our Support Team who is available 24x7x365 will be happy to answer any specific questions you may have on the live chat.